Legal Notice (Specified Commercial Transactions Act)
Returns
Customers using UB PARTS agree to transact under the following policy.
Product warranty
・Report any wrong part received or damage on arrival within 3 days (including the delivery date). Even if the outer box is undamaged, transport damage is possible, so we verify the condition with the carrier present.
・Initial-defect support is within 180 days (including the delivery date). After return, only parts whose defect is confirmed and whose serial/part number matches will be exchanged for the same item or one we deem equivalent.
・Warranty claims require photos evidencing the damage and an explanation of the circumstances. If we determine the failure to be man-made based on the submitted photos/information, it is not covered.
・We strongly recommend installation by a certified workshop or qualified professional. Defects arising from installation are the responsibility of the installing workshop. Installation by an individual (friends, acquaintances, etc.) is not considered professional.
・The delivery slip serves as the warranty certificate; please check it on arrival and keep it safe. Loss will be treated as chargeable even within the warranty period.
・The following are not covered by warranty:
1．Failure or loss due to fire, water, theft, natural disasters or acts of nature
2．Failure due to modification or use outside the specified methods
3．Cases we determine to be man-made damage, such as drops or impact marks
4．Failure due to installation mistakes, damage during installation, or improper installation methods
5．Cases where insufficient photos/information prevent us from confirming a product defect
・Prices shown on this site are reference prices and fluctuate constantly. The final amount is confirmed in the quotation after fitment verification, and the transaction is based on the quoted amount. Quotations may have an expiry date, after which the amount may change.
・For large parts, we may ask for your assistance with unloading/carrying. Delivery may be difficult depending on entrance or stairway width, so please confirm in advance.
Return policy
・Please confirm fitment before purchase. The part numbers shown on each product page are "reference information" based on manufacturer-provided data. We cannot accept returns/exchanges if you purchase without confirming fitment and the part does not fit.
・For returns, send back all items, including the outer box, in their as-delivered condition.
・Damage to the outer box/packing material or missing contents voids the warranty.
・We do not accept returns/exchanges for customer convenience. Cooling-off (withdrawal) does not apply to our sales.
・After the warranty period, or if an item other than the one we shipped is returned, no return/exchange is possible for any reason.
・Inspection may take time (typically about 2–4 weeks). If you are in a hurry, please re-order; we will refund depending on the inspection result.
Other
・Parts may have minor scuffs or scratches.
・We inspect before shipping and affix a warranty seal. If the seal is missing, broken, or peeled off, we cannot confirm the item as ours, so it is not covered by warranty.
・We strongly recommend installation by a professional. Defects arising from installation are the responsibility of the installing workshop.
・We are not liable for damages arising from installation work (removal/fitting/machining/defects during installation), misuse, or modification.
・If a defect in the product itself is recognized, we will respond in good faith in accordance with applicable law.